SPECIFICATIONS

Brand Name: NONE

High-concerned chemical: none

Material: Purple Clay

Origin: Mainland China

Thank you for shopping at minimalvase. We are committed to providing you with a reliable and transparent shipping experience. Below are the terms and conditions that constitute our Shipping Policy.

1. Business Hours

minimalvase operates from Monday to Friday. Our customer support team is available during standard business hours, excluding weekends and public holidays.

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

2. Shipping Origin

All orders are processed and shipped from our fulfillment centers located in the United States.

3. Shipping Charges

We provide Free Standard Shipping on all orders within the United States.

USA Orders: Free Shipping (No minimum purchase required)

4. Order Processing Time (Handling Time)

Orders are usually processed within 1 to 3 business days after payment confirmation. Please note that processing time does not include weekends or holidays.

Order Cut-off Time: 5:00 PM (EST) - Monday to Friday.

5. Estimated Delivery Time (USA)

Once shipped, delivery generally takes 7 to 12 business days depending on the destination and courier service.

6. Possible Shipping Delays

Delivery may occasionally be delayed due to factors beyond our control, including:

• Incorrect or incomplete shipping address provided at checkout.
• Severe weather conditions.
• Carrier-related delays or logistics disruptions.
• High order volume during peak holiday seasons.

We greatly appreciate your patience and understanding in such situations.

7. Order Tracking

After your order has been shipped, a tracking number will be sent automatically to your email so you can monitor your delivery status directly on our website.

8. Contact Information

For any questions regarding your shipment, delivery status, or tracking, please reach out to us:

• Store Name: minimalvase
• Email: supportminimalvase@gmail.com
• Phone: +1 (339) 674-1660

Thank you for shopping at minimalvase. We want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Return Period

We accept return requests within 30 days of delivery. After this period, orders will be considered final, and no returns or refunds will be accepted.

2. Conditions for Return

Items must meet the following requirements to be eligible for a return:

• The item (flower vase, flower pot, plant pot, plant hanger, or artificial plant) must be unused, unwashed, and in its original condition.
• The original packaging and all accessories must be included.
• Proof of purchase (your order number) is required.

3. Return Request Process

All return requests must be approved before sending items back. Unauthorized returns will not be accepted. To request a return, please contact us at: supportminimalvase@gmail.com

Please provide the following details in your email:

• Order number
• Reason for return
• Clear photos or a short video of the product (especially if defective or damaged)

Our support team will review your request and send further return instructions along with the return address if approved.

4. Return Shipping & Fees

Damaged, Defective, or Incorrect Items: If the item arrives damaged, defective, or incorrect, minimalvase will cover the return shipping cost or send a free replacement immediately.

Customer Remorse (Change of Mind / Wrong Order): If the return is due to a customer decision (ordered the wrong item or changed your mind), the customer is responsible for paying the return shipping costs.

Restocking Fee: We do not charge any restocking fees.

5. Refund Information

After receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds are processed within 7 to 15 business days. Refunds will be issued automatically to your original payment method. Please note that bank processing times may take additional days depending on your card provider.

6. Damaged or Wrong Products

Since we sell delicate items like flower vases and pots, please inspect your order upon arrival. If you receive a damaged or incorrect item, contact us within 48 hours of delivery. Provide clear photos of the product and the outer packaging. We will arrange a replacement or full refund at no extra cost to you.

7. Order Cancellation

Orders can be cancelled within 6 hours after placement. After this 6-hour window, cancellation may not be possible as the order processing and shipping workflow begins.

8. Contact Details

For any questions regarding returns, refunds, or cancellations, please reach out to us:

• Store Name: minimalvase
• Email: supportminimalvase@gmail.com
• Phone: +1 (339) 674-1660